As online communication increases, customer reply emails can become unmanageable. Synergy Interactive provides complete inbound email monitoring and managing services that guarantee quick corrective action for all customer responses. Failure to process inbound email may mean the difference between keeping and losing a customer.

Synergy Interactive processes all customer reply emails including sales questions, product or service inquiries, unsubscribe requests, and change of address requests.

Benefits

• Fast and accurate inbound email monitoring guarantees higher customer satisfaction and leads to more sales.
• Improve list management and customer retention by processing unsubscribe requests and change of address requests.
• Processing customer requests on the customers' first request means savings in additional processing and operational expenses.For more information about Synergy Interactive inbound email management solutions, contact us.

For more information about Synergy Interactive inbound email management solutions, contact us.

Powerful Analytics

Synergy Interactive gives us a full customer service solution for the many internal users of our email database.  Anyone who needs to send a broadcast email gets immediate, knowledgeable assistance in every aspect of list selection, message setup, and deployment.  Meanwhile, I am confident that all our corporate standards for permission, scheduling, message content, and formatting are consistently followed. So much of our business now depends on broadcast email, and Synergy Interactive makes it easy and fast for everyone in the company who needs to use this valuable tool.

Nick Cavnar
Vice President, Circulation & Database Development
Hanley Wood Business Media